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Á¦1±ÝÀ¶±Ç, Á¦2±ÝÀ¶±ÇÀÇ e-Business
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Á¦1±ÝÀ¶±Ç(½ÃÁß, Áö¹æ, Ư¼öÀºÇà)
- Â÷¼¼´ëÁ¤º¸½Ã½ºÅÛ(°èÁ¤°è/Á¤º¸°è) ±¸Ãà : EAI/EIP±â¹Ý
- ÀÎÅͳݹðÅ·(e-Banking)½Ã½ºÅÛ ±¸Ãà : º¸¾È/ÀÎÁõ, PFMS, CFMS, EBPP/PG, CSSµî Æ÷ÇÔ
- IT ¾Æ¿ô¼Ò½Ì(ºÎºÐ/ÅäÅ»), ÀçÇØº¹±¸½Ã½ºÅÛ(BRS) ¹× ¹é¾÷¼¾ÅÍ ±¸Ãà
- DW ¹× °í°´°ü°è°ü¸®(e-CRM) ½Ã½ºÅÛ ±¸Ãà
- Á¾ÇÕ ¼öÀͰü¸® ¹× À§Çè°ü¸®½Ã½ºÅÛ(e-RMS) ±¸Ãà
- Web BaseÀÇ CTI Äݼ¾ÅÍ ±¸Ãà
- ±ÝÀ¶ÀÚµ¿È±â±â ±¸Ãà : CD, ATM, ÅëÀåÁ¤¸®±â, ¿µ¾÷ ´Ü¸» Ç÷§Æû µî
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Á¦2±ÝÀ¶±Ç(Áõ±Ç,Åõ½Å,¼±¹°)
- Â÷¼¼´ë Á¤º¸½Ã½ºÅÛ(°èÁ¤°è/Á¤º¸°è) ±¸Ãà : EAI/EIP±â¹Ý
- ÀÎÅÍ³Ý »çÀ̹öÆ®·¹À̵ù½Ã½ºÅÛ(½ÅHTS) ±¸Ãà : º¸¾È/ÀÎÁõ, ¼±¹°/¿É¼Ç½Ã½ºÅÛ, WAS µî Æ÷ÇÔ
- IT ¾Æ¿ô¼Ò½Ì(ºÎºÐ/ÅäÅ»), ÀçÇØº¹±¸½Ã½ºÅÛ(BRS) ¹× ¹é¾÷¼¾ÅÍ ±¸Ãà
- ¿øÀåÀ̰ü½Ã½ºÅÛ ±¸Ãà ¹× ´ë¿ÜÁ¢¼Ó½Ã½ºÅÛ(FEP) ÅëÇÕ
- DW ¹× °í°´°ü°è°ü¸®(e-CRM) ½Ã½ºÅÛ ±¸Ãà
- Á¾ÇÕ ¼öÀͰü¸® ¹× À§Çè°ü¸®½Ã½ºÅÛ(e-RMS) ±¸Ãà
- Web BaseÀÇ CTI Äݼ¾ÅÍ ±¸Ãà
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Á¦2±ÝÀ¶±Ç(»ýº¸,¼Õº¸,°øÁ¦»ç¾÷)
- ½Å Á¤º¸½Ã½ºÅÛ(°èÁ¤°è/Á¤º¸°è) ±¸Ãà : EAI/EIP±â¹Ý
- ÀÎÅÍ³Ý º¸ÇèÆÇ¸Å½Ã½ºÅÛ ±¸Ãà : º¸¾È/ÀÎÁõ, PFMS, CSS µî Æ÷ÇÔ
- Web Base ¹× Mobile ȯ°æÀÇ ÆÇ¸ÅÁö¿ø½Ã½ºÅÛ ±¸Ãà
- IT ¾Æ¿ô¼Ò½Ì(ºÎºÐ/ÅäÅ»), ÀçÇØº¹±¸½Ã½ºÅÛ(BRS) ¹× ¹é¾÷¼¾ÅÍ ±¸Ãà
- DW¹× °í°´°ü°è°ü¸®(e-CRM) ½Ã½ºÅÛ ±¸Ãà
- Á¾ÇÕ ¼öÀͰü¸® ¹× À§Çè°ü¸®½Ã½ºÅÛ(e-RMS) ±¸Ãà
- Web BaseÀÇ CTI Äݼ¾ÅÍ ±¸Ãà
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Á¦2±ÝÀ¶±Ç(Ä«µå ¹× ¿©½Å/¼¹Î±ÝÀ¶)
Ä«µå»ç¸¦ À§ÇÑ ½Å Á¤º¸½Ã½ºÅÛ(°èÁ¤°è/Á¤º¸°è) ±¸Ãà DW ¹× °í°´°ü°è°ü¸®(e-CRM) ½Ã½ºÅÛ ±¸Ãà
IT ¾Æ¿ô¼Ò½Ì (ºÎºÐ/ÅäÅ»),
ÀçÇØº¹±¸½Ã½ºÅÛ(BRS) ¹× ¹é¾÷¼¾ÅÍ ±¸Ãà Á¾ÇÕ ¼öÀͰü¸® ¹× À§Çè°ü¸®½Ã½ºÅÛ(e-RMS) ±¸Ãà
Web BaseÀÇ CTI Äݼ¾ÅÍ ¹× ±ÝÀ¶ÀÚµ¿È±â±â ±¸Ãà
¿©½Å±ÝÀ¶±â°üÀ» À§ÇÑ Á¾ÇÕÁ¤º¸½Ã½ºÅÛ ±¸Ãà : Á¾±Ý, ¸®½º, ijÇÇÅ», ÇҺαÝÀ¶, âÅõ»ç µî ¼¹Î±ÝÀ¶±â°üÀ» À§ÇÑ Á¾ÇÕÁ¤º¸½Ã½ºÅÛ ±¸Ãà : ½Å¿ë±Ý°í, Çùµ¿Á¶ÇÕ, »õ¸¶À»±Ý°í µî
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»ó¾÷ÀºÇà °æ¿µ°ü¸®½Ã½ºÅÛ ±¸Ãà |
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ÇѹÌÀºÇà ½Ã½ºÅÛ°³¹ß¹æ¹ý·Ð µµÀÔ |
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Áõ±ÇÀü»ê¸Á Áß¾Ó°üÁ¦½Ã½ºÅÛ ±¸Ãà |
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Áõ±Ç»ç ¼±¹°°Å·¡½Ã½ºÅÛ ±¸Ãà(¿Üȯ/»ó¾÷/±¹¹ÎÀºÇà,Çö´ë¼±¹°,ÀåÀº/´ë¿ìÁõ±Ç) |
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µ¿¾ç»ý¸í º¸Çèû¾à¼ ÀÚµ¿ÀԷ½ýºÅÛ ±¸Ãà |
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µ¿¾ç»ý¸í º¸Çèû¾à¼ 󸮽ýºÅÛ ±¸Ãà |
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ÁÖÅðøÁ¦Á¶ÇÕ Àü±¹ º»,ÁöÁ¡ Àü»ê¸Á ±¸Ãà |
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ÁÖÅðøÁ¦Á¶ÇÕ Àü±¹ º»,ÁöÁ¡ Àü»ê¸Á ±¸Ãà |
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»ï½Å¿Ã½ºÅ×ÀÌÆ®»ý¸íº¸Çè ¿µ»ó½É»ç½Ã½ºÅÛ ±¸Ãà |
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½Ö¿ëÈÀ纸Çè ÅëÇÕ¹®¼°ü¸®½Ã½ºÅÛ ±¸Ãà |
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»ï½Å¿Ã½ºÅ×ÀÌÆ®»ý¸íº¸Çè ±â¾÷ÅðÁ÷¿¬±Ý ½Ã½ºÅÛ °³¹ß |
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Æú¶õµå ´ë¿ìº¸Çè(»ýº¸/¼Õº¸) Á¤º¸Àü·«°èȹ(ISP) ¼ö¸³ |
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Æú¶õµå ´ë¿ì¼ÕÇØº¸Çè(DTU) ¾÷¹« ÇÁ·Î¼¼½º Consulting |
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Æú¶õµå ´ë¿ì¼ÕÇØº¸Çè(DTU) ½Å Á¤º¸½Ã½ºÅÛ(°èÁ¤°è/Á¤º¸°è) ±¸Ãà |
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ÀϺ» NEC ½º¹ÌÅä¸ð»ý¸í Internet ATM ½Ã½ºÅÛ ±¸Ãà |
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»ï½Å¿Ã½ºÅ×ÀÌÆ®»ý¸íº¸Çè Á¤º¸Àü·«°èȹ(ISP) ¼ö¸³ |
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´ë¿ìijÇÇÅ» CTIÄݼ¾Å¸ ±¸Ãà |
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´ë¿ìijÇÇÅ» ÀÚµ¿Â÷ÇҺαÝÀ¶ ASS ±¸Ãà |
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´ë¿ìijÇÇÅ» ·Ð ÆÐ½º Ä«µå ½Ã½ºÅÛ ±¸Ãà |
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¼¼°èÀûÀÎ 'Best Practice'¿¡ ¸ÂÃß·Á´Â ±ÝÀ¶ ±Ç¿ªº° 'Â÷¼¼´ë(½Å)Á¤º¸½Ã½ºÅÛ ±¸Ãà ÇÁ·ÎÁ§Æ®'´Â ¼±Áø ±ÝÀ¶È¯°æÀ» ¼ö¿ëÇÒ ¼ö ÀÖ´Â ÀÎÇÁ¶ó¸¦ À§ÇÑ ±ÝÀ¶ITÀÇ ÇÙ½ÉÀ¸·Î¼ ÀúÈñ ´ë¿ìÁ¤º¸½Ã½ºÅÛÀº ±âÁ¸ '°Å·¡Áß½É'ÀÇ °èÁ¤°è ½Ã½ºÅÛ ±¸¼º¿¡¼ Å»ÇÇÇÏ¿© EAI(Àü»çÀû ¾ÖÇø®ÄÉÀÌ¼Ç ÅëÇÕ) ¹× EIP(Àü»çÀû Á¤º¸ Æ÷Å»)±â¹ÝÀ» ÅëÇÑ '°í°´ ¹× ¼öÀÍÁß½É'ÀÇ Á¤º¸°è ½Ã½ºÅÛ¿¡ ºñÁßÀ» µÎ°í Áú ³ôÀº IT¼ºñ½º¸¦ Á¦°øÇϰí ÀÖ½À´Ï´Ù.
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- ±â°£°è ½Ã½ºÅÛ : CSS(½Å¿ëÆò°¡½Ã½ºÅÛ), ·ÐÆÐ½º½Ã½ºÅÛ
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